Privacy & Cookies | Müller UK & Ireland

Privacy policy

Welcome to the Müller Privacy Notice

This privacy notice applies to the general public, visitors, information rights requesters, and customers, farmers and suppliers of Müller UK & Ireland Group which comprises Müller UK and Ireland LLP (being Müller Yogurt and Desserts and Müller Milk and Ingredients), TM Telford Dairy Limited, Müller Service Limited and Philpot Dairy Products Limited (together referred to as “Müller”), and to those who use: www.muller.co.uk, www.mullercareers.co.uk, www.mullersafetyawareness.co.uk, https://farmerappprd.mulleragroscloud.com, and any other Müller website (together the “Websites”).

This information has been produced to help you understand everything you need to know about the way Müller collects, uses, and shares personal data, what your legal rights are and how to exercise them.

We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and to avoid jargon, and we’ll make our best efforts to keep you informed if there are any changes to the way we process your personal data in the future.

Müller takes its responsibility for protecting your data very seriously and we do advise you get to know our practices. If there’s anything here you don’t understand, or if you want to ask any questions, please feel free to contact us.

Who is the Data Controller?

We are Müller.

Registered address: Tern Valley Business Park, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

In this document Müller may be referred to as “we”, “us”, or “our”.

The term “Controller” means that we are responsible for deciding how we hold and use personal information about you.

What kinds of personal data does Müller process?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the person's identity has been removed (anonymous data). Müller collects personal data for various purposes; with that in mind we have created a list of the types of personal data that we may collect, either directly from yourself or from other sources, in order to achieve those purposes.

The kinds of personal data we may collect depend on the nature of our relationship with you and may include:

Location	User Category	Details
Websites	Website visitors	Depending on your device settings (please see our Cookie Policy), whenever you interact with our Websites, we may automatically record information from your browser or device. This may include but is not limited to: technical information, including the IP address used to connect your computer or other device to our Websites, your login information, browser type and version, time zone setting, location data, browser plug-in types and versions, operating system and platform; and information about your visit to our Websites, including the URL clickstream to, through and from our Websites (including date and time), time of day and pages you viewed or searched for or request stock levels on, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, devices used to access our Websites.
Video surveillance, video and / or audio recording, images	Visitors Suppliers (including Farmers) Customers Members of the public	We will collect and process images or audio and/or visual recordings taken via video surveillance systems (any devices or systems designed to monitor or record images and/or audio of individuals or information relating to individuals, whether at Müller premises or on Müller vehicles or worn by Müller personnel in the course of conducting their duties; and includes CCTV systems, body worn cameras, automatic number plate recognition (ANPR), as well as any technology that may be introduced by Müller in the future such as unmanned aerial systems and any other systems that capture information of identifiable individuals or information relating to identifiable individuals). We may also take and use (on our website and/or in any publication) images, audio and/or visual recordings of events Müller hosts or attends. Personal data which may be recorded via video surveillance systems generally includes video images, and may also include staticpictures such as printed screen shots and audio recordings. We will never engage in covert monitoring or surveillance(that is, where individuals are unaware that the monitoring or surveillance is takingplace) unless, in highly exceptional circumstances, there are reasonable grounds to suspectthat criminal activity or extremely serious malpractice is taking place and, after suitableconsideration, we reasonably believe there is no less intrusive way to tackle the issue.
Other personal data collected during your interaction with Müller	Visitors	Name, title, address, telephone numbers, personal and professional email address, date of birth, gender, contact preferences, health information (for example, you may tell us you have an intolerance or allergy to ingredients which may be present on our premises or in our products), employer name, vehicle registration number, any information disclosed in connection with an insurance claim or any other claim whereby Müller may have to defend itself. There may be situations where you have to identify yourself with your passport, ID, driver license, or other identity documents.
Other personal data collected during your interaction with Müller	Suppliers	Name, title, address, telephone numbers, personal and professional email address, date of birth, gender, contact preferences, health information (for example, you may tell us you have an intolerance or allergy to ingredients which may be present on our premises or in our products), IP address, usernames, employer name, financial data, bank details, profile data, performance data, vehicle registration number, any information disclosed in connection with an insurance claim or any other claim whereby Müller may have to defend itself. There may be situations where you have to identify yourself with your passport, ID, driver license, or other identity documents.
Other personal data collected during your interaction with Müller	Farmers	Name, title, address, telephone numbers, personal and professional email address, date of birth, gender, contact preferences, health information (including but not limited to information about medical conditions), IP address, usernames, financial data, bank details, profile data, performance data, any information disclosed in connection with an insurance claim or any other claim whereby Müller may have to defend itself. There may be situations where you have to identify yourself with your passport, ID, driver license, or other identity documents.
Other personal data collected during your interaction with Müller	Consumers	Name, title, address, telephone numbers, personal and professional email address, date of birth, gender, contact preferences, health information (for example, you may tell us you have an intolerance or allergy to ingredients which may be present on our premises or in our products), IP address, usernames, employer name, financial data, profile data, performance data, vehicle registration number, any information disclosed in connection with an insurance claim or any other claim whereby Müller may have to defend itself. There may be situations where you have to identify yourself with your passport, ID, driver license, or other identity documents.

What are the reasons Müller collects Personal Data?

Performance of a Contract

Müller uses personal data firstly to fulfil and/or enforce any contractual obligations that exist between us and yourself. Where we request personal data be provided to enter into, or meet the terms of any such contract, you will be required to provide the relevant personal data or we will not be able to deliver the goods or services you want, or receive the goods or services you are providing.

Legal Obligations

We are required by law to process personal data for purposes relating to our legal obligations, these include:

to provide for our financial commitments, or to relevant financial authorities;
to comply with legal and regulatory requirements and any self-regulatory schemes;
to carry out required business operations and due diligence;
to cooperate with relevant authorities for reporting criminal activity, or to detect and prevent fraud;
to investigate any insurance claims, claims of any kind of harassment or of discrimination, or any other claim whereby the organisation may have to defend itself.

Legitimate Interests

Müller may process Personal Data for any of the following purposes, which are considered to be within our legitimate business interests:

to provide/receive goods and services where it has been requested;
to manage our relationship with a customer, farmer or supplier;
to provide you with information about other goods and services or events that we think may be of interest to you;
to send notification on subjects to individuals who have asked to be kept informed;
to improve the quality of the services we offer, and to better understand customers’ needs by requesting feedback, or reviews of the services provided, or sending survey forms;
to create aggregated or statistical data to use for analytical or research purposes to understand and improve customer service and your interest in products and services;
to send notifications of any changes to the goods and/or services provided that may affect people;
to recognise when people re-engage with our organisation;
to maintain, protect and improve our Websites, and to keep our Websites safe and secure;
to notify you about changes to our Websites;
to monitor, report and take appropriate action in relation to incidents and accidents which have been reported to us;
to keep our premises secure; and
to maintain a safe environment for our personnel (at any location whilst conducting their duties) and visitors.

Where does Müller obtain Personal Data from?

We will collect personal data directly from you in various ways. This could include when you complete an online form, or if you provide the data directly to a representative of Müller.

We may also gather personal data by any of the following methods:

from technical functionality that gathers data automatically from computer equipment when people visit our online platforms;
marketing agencies;
third party service providers (such as providers of services relating to laboratory testing, inspections/audits, printing and post services, agricultural advisers, veterinary surgeons, managed customer service, sustainability, supply forecasting, video surveillance, artificial intelligence, and other services); and
if you are a farmer or supplier, our customers.

Who will Müller share your Personal Data with?

As Müller is part of the wider group Unternehmensgruppe Theo Müller (UTM), we may share your personal data with other members of our group as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data, or for any other purpose in connection with your relationship with Müller.

To achieve the above stated purposes for which we process your personal data, we may have to share your personal data with certain third parties.

We shall make all reasonable efforts to ensure that any third-party we share your personal data with is also compliant with data protection law.

The kinds of third parties we may share your personal data with include, for example, the following:

IT service providers and website developers;
marketing agencies;
communication and news partners;
third party service providers (such as providers of services relating to laboratory testing, agriculture inspections/audits, farm operations, managed customer service, haulage/doorstep delivery, payment processing, sustainability, supply forecasting);
professional advisors (such as tax, insurance and legal advisors, or auditors);
law enforcement or other government bodies or regulators;
any other organisation where it is necessary to provide goods or services;
any other organisations where it is necessary to setup various resources.

Third Party Links and Social Media Features

Our Websites may offer links to retailer websites when you seek to place an order for our products, or social media or other platform operators such as Facebook, Instagram, YouTube, LinkedIn. You may recognise links to internet pages of those social media sites by the respective company logo. Activating these social media site links will open the page of UTM or one of its group companies on the respective social media site. When clicking on a link to a social media site or retailer website, a connection to the server of the social media site or retailer will be established. This will inform the social media’s site or retailer’s website of your visit to our Website.

Additionally, our Website may contain social sharing features to enable Website visitors to share information (such as a job advertisement or details of a product) from our Website with another internet user via email or social media site. This means that you can share content from our Websites via your social media accounts where that content will appear on your social media account feed. Please ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.

Furthermore, additional data may be transferred to the social media site or retailer website, including:

the URL of the Website from which the link was activated;
the time and date on which you accessed the website or activating the link;
information about the browser and operating system used;
IP address.

Social media sites use web tracking methods. We have no influence over a platform's web tracking methods and cannot, for example, disable them. Please be aware of this.

For more information about data processing by the social media site, email provider or retailer and ways to object, please see the respective social media site’s, email provider’s or retailer’s privacy notice. We do not accept any responsibility or liability for these notices or for the processing of your personal data by those parties. Please check those notices before you submit any personal data to the social media sites, retailer website or by email.

Where will Müller store your Personal Data?

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Additionally, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.

Müller will not transfer your personal data to any country other than those that have been granted an adequacy decision under, or with whom we have entered into standard contractual clauses in accordance with, the UK General Data Protection Regulation.

We may however share your personal data with third-party organisations who then transfer the data. We shall take all reasonable measures to ensure those third parties are also compliant with data protection law.

How long will Müller keep your Personal Data?

We will keep your personal data only for as long as required to achieve the purposes for which it was collected, in line with this privacy notice.

The following criteria are what determine the period for which we will keep your personal data:

until we are no longer required to do so to comply with regulatory requirements or financial obligations;
until we are no longer required to do so by any law we are subject to;
until all purposes for which the data was originally gathered have become irrelevant or obsolete;
until it has been requested that we no longer process the data and that it is erased; in some cases, where there is a remaining relevant or legal reason why we are required to keep this data, we may opt to restrict the amount of processing being conducted to what is absolute necessary rather than erase it.

Your Rights, Our Responsibility

There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We’d like you to know that at Müller we take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.

The Right of Access

This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed.

If you would like access to the personal data we have about you, we ask that you contact us using the details below.

The Right to Rectification

This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.

The Right to Erasure

Otherwise known as the ‘right to be forgotten’, this given you the right to request your personal data be deleted.

This is not an absolute right; if you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary.

Where we have received a request for personal data to be erased, if it is necessary for us to retain some of that data, we shall ensure that the remaining data is used only when and where it is absolutely necessary.

The Right to Objection

The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.

The Right to Complain

We will always try to maintain the highest standards and encourage the confidence those who engage with us have in us as an organisation. To achieve this, we request that any complaints be first brought to our attention so we can properly investigate matters. If you would like to complain about Müller to a regulatory body, you may do so by contacting the Information Commissioner’s Office (ICO).

Changes to this Privacy Notice

We reserve the right to update this Privacy Notice at any time, and any changes we may make to this Privacy Notice in the future will be posted on this page (or by any other method we consider appropriate). Please check back frequently to see any updates or changes to our Privacy Notice.

Müller Contact Details

If you are a farmer and have any questions, comments or requests regarding this Privacy Notice, please address them to your Farm Supply Manager or e-mail farm.services@muller.co.uk.

Otherwise, please direct your questions, comments or requested to:

Email: consumers@muller.co.uk

Postal: Müller Customer Services, Shrewsbury Road, Market Drayton, Shropshire TF9 3SQ, England

Telephone: +44 (0) 1630 692000

Additional Specific Privacy Notices

This Privacy Notice describes the general principles of data processing, privacy and protection. In certain circumstances it is appropriate to provide more specific principles and therefore we have produced specific privacy notices (as outlined below) which should be read in conjunction with this Privacy Notice.

Social Media Privacy Notice
Microsoft Services Privacy Notice

Last Updated: March 2025

Cookie Policy

Who we are

Our websites:

www.muller.co.uk – Müller home page

www.mullercareers.co.uk - Müller Careers Website

https://members.muller.co.uk/pls/coremilk/cp_por_public_main_page.display_login_page -Müller Farmer Portal

www.mullersafetyawareness.co.uk – Müller Health & Safety Induction Portal

https://careers.muellergroup.com/MilkandMore/ - Milk & More Careers website

(the “Websites”) are operated by Muller UK & Ireland Group LLP (we or us).

We are a private limited partnership registered in England with partnership number OC384928. Our main trading address is Tern Valley Business Park, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ.

Please read this policy carefully before you browse our Websites, contact us and/or register with us. If you do not agree with the ways in which we intend to use cookies on our Websites then please do not continue to use our Websites.

Information about our use of cookies

A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. For further information please see http://www.allaboutcookies.org.

Our Websites use cookies to distinguish you from other users of our Websites. This helps us to improve our Websites to give you the best possible experience whilst using it.

By continuing to browse and use our Websites, you are agreeing to our use of cookies in the ways explained in this policy.

A cookie is a small file of letters and numbers that we can store on your browser or the hard drive of your computer, mobile phone or tablet.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Websites. They include, for example, cookies that enable you to log into secure areas of our Websites, use the shopping cart and checkout. We use a third party payment solution for checkout on our Websites so may need to share information with them for this purpose. We may also need to share your information with our partners so that they may help us to deliver your order to you. Please see our Privacy Policy for further information.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Websites when they are using it. This helps us to improve the way our Websites work, for example, by ensuring that users are finding what they are looking for easily. We may also share this information with our partners for this purpose, please see our Privacy Policy for further information.
Functionality cookies. These are used to recognise you when you return to our Websites. This enables us to personalise our content for you, greet you by name, remember your preferences (for example, your regular orders), remember your search settings and remember whether you are logged in or not.
Targeting cookies. These cookies record your visit to our Websites, the pages you have visited and the links you have followed. We will use this information to make our Websites and the advertising displayed on it more relevant to your interests. We may also share this information with our partners for this purpose, please see our Privacy Policy for further information.

Our cookies help us:

Make our Websites work as you’d expect
Save you having to login every time you visit our Websites
Remember your settings during and between visits to our Websites
Improve the speed/security of our Websites
Allow you to share pages with social networks like Facebook and Twitter
Continuously improve our Websites for you
Make our marketing more efficient
Analyse and report sales data to our partners

We do not, without your express permission to do so, use cookies to:

Collect any personally identifiable information or any sensitive information;
Pass personally identifiable data to third parties (other than as explained in this policy and in our Privacy Policy.

Below is a list of all cookies we use on our Websites and what they are used for:

If the settings on your browser or software are adjusted to accept cookies then we take this, and your continued use of our Websites, to mean that you agree to our use of cookies in the ways described in this policy. You can delete any cookies stored on your computer but this may prevent you from getting the most from your next visit to our Websites.

Managing cookies

You can block or disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Websites. You can find out how to do this for your particular browser by clicking "help" on your browser's menu.

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

Third Parties

Please note that third parties including search engines and social media websites may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Last Updated: Feb 2021

Müller UK and Ireland Group LLP	OC384928
TM Telford Dairy Limited	06338801
Müller Service Limited	07822538
Philpot Dairy Products Limited	09914960
Registration Number