Terms of Use

Website terms of use

This page (together with the documents referred to on it) tells you the terms (the ?Terms?) on which you may make use of our website www.muller.co.uk (our ?Website?). Please read these Terms carefully before you start to use the Website. By using our Website, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please leave the Website immediately and refrain from using our Website in the future.

Information about us

Our Website is operated by Müller UK & Ireland.  See the About Müller page on this web site for more details on Müller UK & Ireland. https://www.muller.co.uk/about-muller/muller-uk-ireland/

Accessing our Website

Access to our Website is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our Website without notice. We will not be liable if, for any reason, our Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Website, or our entire Website.

You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and that they comply with them.

Intellectual Property and Copyright

We are the owner or the licensee of all intellectual property rights in our Website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Except where stated to the contrary or where intellectual property rights of a third party exist e.g. in a hypertext link to a website of another company, all other trade marks, logos or other intellectual property displayed on our Website (whether specifically acknowledged or not) belong to Müller UK & Ireland and/or entities within the Müller Group. Müller UK & Ireland, its licensors and its associated companies will enforce their intellectual property rights to the fullest extent permissible by law.

You agree that all information (except for personal data) provided to us (including, without limitation, any suggestion, comment, remark, idea and graphics) becomes and will remain Müller UK & Ireland's exclusive property and that we shall have the unrestricted right to collect, exploit and use it.

You must not print off, modify, reproduce, copy, download, store, or otherwise use any part of our Website for commercial or profit making purposes. If you use any part of our Website for non-commercial or non-profit making purposes, we reserve the right to demand you to return or destroy any copies of materials you have made.

Reliance on Information Posted

Although we make every effort to ensure that information provided is correct at the time of creation, our Website is provided on an "as is" basis and we make no representation or warranty, express or implied, concerning it or any other information obtained directly or indirectly from us.

Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.

Any views, opinions and comments posted on our Website are not necessarily the views, opinions and comments of Müller UK & Ireland.

In particular, we make no representation that material on our Website is appropriate or available for use in all jurisdictions. Visitors who access our Website do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.

Healthcare Advice

Whilst every effort has been made to ensure that healthcare advice on our Website is correct and up to date, such advice is of a general nature only and should not be relied upon for any individual or specific purpose. We make no claims or warranties as to its accuracy, or usefulness. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents. Specific medical advice should always be sought from a qualified medical practitioner.

Changes to our Website

We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and all members of the Müller Group expressly exclude:

? All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
? Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the  use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including:
 - loss of income or revenue;
 - loss of business;
 - loss of profits or contracts;
 - loss of anticipated savings;
 - loss of data;
 - loss of goodwill; and
 - wasted management or office time,

whether caused by tort (including negligence), breach of contract, breach of statutory duty or otherwise.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Viruses and Links

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and, whilst we make every effort to provide you with links to high quality, reputable sites, we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Data Protection and Use of Information

Any personal data sent to our Website will be processed and stored in accordance with our Privacy Policy available at https://www.muller.co.uk/privacy-policy.html

Law and Jurisdiction

The English courts will have exclusive jurisdiction over any claim arising from, or related to, any visit to our Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England.


We may revise these Terms any time by amending this page. You should check this page regulary to take notice of any changes, as any changes are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our Website.

Your concerns

If you have any concerns about material which appears on our Website, please contact consumers@muller.co.uk

Thank you for visiting our Website


Win a pair of tickets to the Athletics World Cup London 2018 on 14th or 15th July with Müller

Full Terms and Conditions


  1. This promotion is only open to residents of Great Britain (excluding the Channel Islands and the Isle of Man) aged 18 years or over. Proof of age and residence may be required.


  2. Promotion excludes employees and their immediate families of: the Promoter; any agencies involved with the promotion; and anyone else professionally connected with the promotion.


  3. The Promoter’s decision is final on all matters and no correspondence will be entered into.


  1. Internet access is required. Only online entries will be accepted.


  2. The promotion opens at 6pm on 11.07.2018 and the closing date for receipt of entries is at 2pm on 13.07.2018 (“Closing Date”).  Entries received after the Closing Date will not be accepted. Only one entry permitted per person during the promotion period.


  1. By the Closing Date, entrants must comment on either the Facebook or Instagram post promoting the promotion with the event or athlete they would like to see at the Athletics World Cup London 2018. To be deemed a valid entry the entrant must:


    1. Like and Leave a comment on the post promoting the promotion;

    2. Follow Muller UK & Ireland on either Facebook (www.facebook.com/Muller/) or Instagram (www.instagram.com/mullerukandireland/); and

    3. Not include any other brand names or trade marks; not be defamatory or malicious and not be offensive or use inappropriate language.

Please BE NICE AND KEEP IT CLEAN! The Promoter reserves the right to void any entries that break these rules.


  1. The Promoter accepts no responsibility for entries that are misdirected, lost, delayed, damaged or corrupted during delivery to or from the Promoter due to any computer malfunction, virus, bug, delay, postal strike, postal issue or other reason whatsoever. All entries become the property of the Promoter. No entries can be returned or copied to the entrant.


  1. Seventy-four (74) prize winners will be selected at random from all valid entries received by the Closing Date. The winners will be notified along with instructions on how to claim their prize via direct message on Facebook or Instagram by 13.07.2018. If a prize winner does not respond to the notification of their win within 2 hours of the initial notification, this will result in their prize being forfeited and an alternative winner will be selected based on a reserve chosen at the time of the original selection and under the same terms and conditions as the original selection.  The new prize winner will be notified within an additional 2 hours.


  1. There are seventy-four (74) prizes available. Each prize consists of two (2) General Admission ticket to the Athletics World Cup London 2018 on either 14th or 15th July at the London Stadium, Queen Elizabeth Olympic Park. Tickets are only valid for the date and session specified on the ticket. Winners do not have a choice of the date or session. Please note that travel to events, accommodation and other expenses are NOT included in the prize. Tickets will be available for collection on the day of the event from the box office located outside the stadium. The Promoter will not be responsible for non-delivery of prizes due to causes beyond its control.


  1. Tickets are subject to availability and rescheduling. All expenses and incidental costs not expressly stated in the prize description, including but not limited to travel, lodging, transportation, parking, surcharges, service charges or facility charges, security fees, souvenirs and incidentals, taxes, or other expenses are the responsibility solely of the winners and their guest and are not covered by the Promoter. The Promoter will not be responsible if the event is delayed, postponed, cancelled or rescheduled. No resale of tickets is permitted. Additional terms and conditions of entry to the venue may also apply. All prize winners must be over 18 years old, however their guests using the other tickets can be under 18, subject to guests under the age of 18 having parental/guardian permission where applicable.


  1. The prizes in whole or in part are non-transferable. No cash or alternative prize will be offered in whole or in part, except that in the event of circumstances outside of its control, the Promoter reserves the right to substitute a prize of equal or greater value. Unless otherwise agreed in writing by the Promoter, the prize will only be awarded directly to the winner.


  1. To the fullest extent permissible by law, the Promoter shall not be liable for any loss or damage whatsoever which is suffered or sustained as a result of participation in the promotion or redemption of the prize. 


  1. The Promoter does not take responsibility for, recommend or guarantee the performance of any contractual or other obligations of third parties associated with the prize and shall not be liable for any fraud committed by any third party.


  1. By entering the Promotion the entrant agrees that, if they become a prize winner, their first name, county and country will be published by the Promoter on its social media platforms, including Facebook and Instagram and in other media at the Promoter’s sole discretion.


  1. The name and county of the prize winners will be available by sending an email request to consumers@muller.co.uk after 16th July 2018 for a period of 3 months. Entries to this address will NOT be accepted.  


  1. If it becomes apparent that an entrant is using/has used computer(s) to circumvent these conditions by, for example, the use of ‘script’, ‘brute force’ or any other automated means, that person’s entries will be disqualified and any prize award will be void.


  1. Neither Facebook nor Instagram are associated with and do not endorse, sponsor or administer this promotion or Müller’s products. Entrants are providing their information to the Promoter and not Facebook or Instagram. Facebook and Instagram are not responsible for any element of this promotion. As a participant and/or prize winner, you will fully release Facebook and Instagram from any and all liability, claims, demands, and causes of action for personal injury and/or damage, theft, or loss suffered in connection with this promotion or the use or acceptance of the Prize or any portion thereof whatsoever.


  1. The Promoter is not responsible for the functionality and accessibility of the Facebook or Instagram website. The Promoter will not be responsible for defects or malfunctions in the operation of the Facebook or Instagram website howsoever caused which affect the operation of the promotion.


  1. The Promoter reserves the right to verify any prize claim.


  1. The Promoter reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the terms and conditions. Entry instructions form part of these terms and conditions.


  1. Prize winner may be required to participate in unpaid publicity as required by the Promoter. By entering this promotion, entrants also agree to having their comments (or part thereof) published online.


  1. The Promoter reserves the right to suspend, vary or cancel the promotion without notice if circumstances make this unavoidable.


  1. The Promoter will collect personal information from the entrant for the purposes of administering this promotion and will share this personal information with the following third parties who will be supporting the Promoter with the promotion:


    1. Promoter’s Marketing Agency who will help administer the promotion: SYLO Communications Limited – a company registered in England with company number 10719233, whose registered office is at Modhas 1st Floor, Battle House, 1 East Barnet Road, New Barnet, Hertfordshire, United Kingdom, EN4 8RR, UK;


    1. Other third parties for the purpose of administering the promotion. For full details, please see our Privacy Policy www.muller.co.uk/privacy-policy/.


This includes contacting the winner via email and/or publicising information about the prize winner by post and on social media (as required under clause 14 and 15) in accordance with the privacy policy of the relevant entity. For further details about how we use your personal data, please see our Privacy Policy www.muller.co.uk/privacy-policy/.


By entering this promotion, entrants agree to the collection and use of their data in this manner. Please see our Privacy Policy  www.muller.co.uk/privacy-policy/ for further information.


  1. By entering this promotion all entrants agree unequivocally to be bound by these terms and conditions.


  1. These terms and conditions shall be governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the English courts.


  1. Promoter is Muller UK & Ireland Group LLP, a limited liability partnership registered in England with partnership number OC384928 whose registered office is at Shrewsbury Rd, Market Drayton, Shropshire TF9 3SQ, United Kingdom. Entries to this address will NOT be accepted.